Referrals

Referrals

Keys to Recovery is part of the Coordinated Access and Assessment (CAA) program and all referrals to our program must go through this process. CAA is a single place or process for people experiencing homelessness to access housing services. It is a system-wide program designed to meet the needs of the most vulnerable first (triaging). Clients can access the CAA program through SCORCe (located on the Courthouse CTrain platform) or a Door agency. Once they have accessed the program CAA workers are responsible for completing assessments to determine needs and acuity. Once acuity and need have been established, triaging into programs happens through placement committees for different sub-populations.

Door agencies are those agencies that have agreed to participate in the standardized CAA activities. They can provide some services such as pre-screening and assessment. The capacity of each agency to complete these tasks may vary and services may be limited depending on staffing. The door agencies will present the assessments they complete at the weekly Placement Committee.

Keys to Recovery is a door agency but only able to do a limited amount of assessments each week. Clients must have been chronically homeless prior to treatment and would be returning to (or already have returned to) homelessness once treatment is complete and they wish to remain sober. The Keys to Recovery program is for adults who are the most vulnerable, which usually means that they have been homeless for at least a year, have mental and/or physical health needs and they have had emergency room visits or hospital stays. Clients who feel that they meet this criteria and need the intensive support we offer can visit SCORCe or contact the Keys to Resource and Intake Coordinator to make an appointment for an assessment.

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